Zaion’s ambition is to become the European leader in customer relationship solutions enhanced by Artificial Intelligence. This Series A round of funding led by Fortino Capital and Truffle Capital aims to accelerate its internationalization and the development of its solutions.
Zaion tripled recurrent revenue in 2020 in addition to a new round of funding
Founded in Paris in 2017 by Franz Fodéré, Zaion is pleased to announce a €9 million Series A funding round from Fortino Capital, Truffle Capital, Pro BTP Innovation and Bpifrance. La France Mutualiste, a reference investor for Zaion, is also participating in the deal.
Zaion is helping companies improve their customer experience through Artificial Intelligence. Its solutions aim to:
Its consistent development has enabled it to become the leading player in the French Callbot solutions market with:
Further development of AI solutions and acceleration in Europe
Having already established a presence in Germany and Belgium, this new round of funding aims to step up Zaion’s internationalization in Europe while consolidating its leading position in France.
Through its R&D center aptly called the Zaion Lab, Zaion will continue to develop its Artificial Intelligence technologies through:
The company has 80 employees and is planning to double its workforce by the end of next year.
Franz Fodéré, founder and CEO of Zaion: “After a recurrent revenue growth of more than 200% in 2020, we want to reach a new milestone and make Zaion the undisputed leader in conversational Artificial Intelligence in Europe. Voice is the most natural channel to engage with a company or public administration. Based on this premise, our ambition is to create the customer relationship of the future through AI based on a seamless, engaging, meaningful and effective customer experience. For this new stage I am delighted to bring on board investors with a culture specific to Northern Europe and capable of supporting us in long-term international development.”
Filip Van Innis, Investment Director at Fortino Capital: “Zaion addresses the global conversational AI market that will reach €102 billion by 2026. We believe that with its proven customer relationship experience and AI technology expertise, Zaion will transform the customer experience and significantly improve user satisfaction.”
Bernard-Louis Roques, CEO & Co-founder of Truffle Capital: “The combination of highly specialized skills in automated language processing technologies (like understanding, modeling, semantic and sentiment analysis, and retrieval) as well as an in-depth knowledge of how call centers work make Zaion the most innovative player in its market. The company’s automated language solution is a real success with insurance companies, a field where it is already a leader. The management and the team bring together exceptional talents and know-how. Through our Truffle ecosystem, we intend to contribute to Zaion’s expansion in France and Europe.”
Dan Miller, Lead Analyst and Founder, Opus Research, Inc.: “The investment community recognizes that enterprises are investing in solution providers that make it easy to add Conversational AI into a growing number of customer care activities.”
Read the original press release here.