The Future of SME Insurance is Customer-Centric

Event Date

June 8th

Event Time

14:00

- 15:00

Type of Event

Panel Discussion

Organised by
The Future of SME Insurance is Customer-Centric
Description

Join FintechOS and four senior industry experts for a live panel discussion on Tuesday 8 June 2021, looking at the innovation opportunities in the insurance market for SMEs and how to use customer-centric product and service design to win.

What does innovative small business insurance look like in 2021? Perhaps it’s on-demand cover for Airbnb landlords, flood insurance that automatically starts a claims using IoT water sensors, or pay-per-flight commercial drone insurance verified with GPS data. Sometimes, all that’s needed to win big might be simplifying quote & bind for an existing business policy so that it can be set up in minutes using an app with less jargon and more transparent pricing.

One thing is for sure: one-size-fits-all policies, with complex conditions and pricing dependent on bottlenecks of human advisors, and paper-based processes taking weeks to complete… are 20th-Century approaches that are no longer competitive.

We’re looking at our favourite examples of innovative plays in digital insurance, and picking out the key customer-centric features and design mindset which established insurers can learn and apply in their own product innovation, particularly within the SME space.

Join this session to gain insights on:
•What modern small businesses struggle with when getting insurance
•Examples of good customer-centricity in new digital brands
•How established insurers can create better digital customer experience
•Product and CX design – who in the insurance firm tackles this?
•Customer-centric products and design: how to accelerate innovation

Recommended for the following roles in established insurers and brokers: product, strategy, innovation, client services, digital transformation, growth, UX, technology.

Speaker(s)
The Future of SME Insurance is Customer-Centric
Name
Marguerite Soeteman-Reijnen
Job Title
Chairman Executive Board
Company
Aon Holdings
Contact
The Future of SME Insurance is Customer-Centric
Name
Maarten Ectors
Job Title
Advisor, Tech Visionary, Profit Growing Innovator
Company
Contact
The Future of SME Insurance is Customer-Centric
Name
Nadine Methner
Job Title
Partner
Company
McKinsey & Company
Contact
The Future of SME Insurance is Customer-Centric
Name
Puneet Bharal
Job Title
Digital Insurance Solutions
Company
FintechOS
Contact
The Future of SME Insurance is Customer-Centric
Name
Karl Lawless
Job Title
VP Insurance
Company
https://fintechos.com/
Contact
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