In 2020, the world was forced to take giant leaps into its digital future. With this dramatic increase in digital and omnichannel experiences, customers now expect their online journeys to be just as secure, intuitive and personal as they are offline.
Key to achieving this is to build and generate trusted relationships across the customer lifecycle. But the way many businesses handle identity is hindering their ability to do so.
In this session, Tony Sneedon (Head of Operations at Luno) is interviewed by Billal Malik (Strategic Senior Customer Success Manager at Onfido). Join to hear them discuss the importance of generating trust at scale, and how Luno’s approach to identity has impacted onboarding, security and experience.
Tony Sneedon, Head of Operations at Luno and Billal Malik, Strategic Senior Customer Success Manager at Onfido